Return & Refund Policy
At Silvralab, customer satisfaction is our priority.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.
1. Return Eligibility
To be eligible for a return:
- The return request must be submitted within 30 days after delivery
- The product must be unused and in its original condition
- The product must include original packaging and accessories
- Proof of purchase (order number) must be provided
Products that have been used, damaged, altered, or returned without prior approval may not be accepted.
For hygiene and safety reasons, certain products may not be eligible for return once opened or used.
2. How To Request A Return
To start a return, please contact our customer support team:
Email:
Please include:
- Order number
- Product name
- Reason for return
- Photos of the product (if applicable)
Our support team will review your request and provide the next steps.
Please do not send products back before receiving return instructions from Silvralab.
3. Refund Process
Once your returned item has been received and inspected, we will notify you regarding your refund status.
If your return is approved:
- Your refund will be processed to the original payment method
- Processing time may take 5-10 business days
- Original shipping fees are non-refundable unless the item arrived damaged or incorrect
Your bank or payment provider may require additional processing time before the refund appears in your account.
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within:
14 days after receiving your order
Email:
Please include:
- Order number
- Photos showing the issue
- Description of the problem
Subject line:
DAMAGED ITEM / INCORRECT ORDER
Our team will review your request and provide an appropriate solution, including replacement options where applicable.
5. Missing Items
If your order arrives incomplete or items are missing, please contact us as soon as possible.
Email:
Please include:
- Order number
- Missing product details
Subject line:
MISSING ITEM
We will investigate the shipment and assist you with the next steps.
6. Exchanges
If you need to exchange an item due to size, color, or product issues, please contact our support team first.
Exchange requests are subject to product availability and approval.
7. Promotional Orders & Special Offers
Return conditions may vary during special promotions, limited-time offers, or promotional campaigns.
Please review the specific terms and conditions provided during checkout before placing your order.
8. Purchases From Other Retailers
Products purchased through third-party retailers or marketplaces must be returned according to the return policies of the retailer where the purchase was made.
Silvralab cannot process returns for products purchased outside our official website.
9. Contact Us
For any questions regarding returns or refunds, please contact:
Silvralab Customer Support
Email: